FAQs

Please click on 'Login/Register' followed by 'Create An Account' and fill in your personal particulars.

Browse our store and select the items you want by clicking "Add to Cart". When you've finished shopping, proceed to your shopping cart by clicking the cart icon. Review your selections, then click "Checkout" to continue. Carefully verify all your information, including shipping details and selected products, before confirming your purchase and completing payment.

We offer multiple secure payment options for your convenience. You can complete your purchase using PayPal, Klarna, or any major credit and debit card including Mastercard, VISA, and American Express. All transactions are processed through secure payment gateways to ensure your financial information remains protected.

Unfortunately, to maintain our efficient processing system and minimize errors, we are unable to cancel or modify orders once they have been submitted. Our fulfillment process begins promptly after your order is placed. We strongly recommend carefully reviewing all items in your cart, quantities, sizes, and shipping details before completing your purchase. This ensures you receive exactly what you intended to order.

We provide a detailed size guide for each product to help you select the perfect fit. You can find the specific size chart on each product page, which includes measurements and fitting recommendations. Our size guides are designed to ensure you choose the right size the first time, reducing the need for exchanges. If you have any questions about sizing that aren't answered by our guides, please don't hesitate to contact our customer service team for assistance.

To redeem your discount code, enter it in the "Voucher Code" field on the Shopping Cart page and click "Add" before proceeding to checkout. The discount will be automatically applied to your order total. Please note that our system cannot retroactively apply discount codes after an order has been placed. We're unable to manually add voucher codes to completed orders, so please double-check that your code has been successfully applied before finalizing your purchase.

Once you've successfully placed your order, you'll receive an immediate order confirmation email containing your order number and purchase details. This email serves as verification that we've received your order and payment. You can also check your order status by logging into your account on our website and viewing your order history. If you don't receive a confirmation email within 24 hours of placing your order, please check your spam folder first, then contact our customer service team with your order details.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to monitor your package's journey on our website or directly through the carrier's tracking portal.

You can add any item that's in stock to your cart. If you see "Temporarily Unavailable," it means the item is in another customer's cart and may become available again soon. For other issues, try refreshing your browser or clearing your cache. If problems persist, please contact our customer support.

Europe (including Sweden): 6-8 business days For more information, visit our Shipping page. Click here

Yes, you can! We welcome custom designs from our customers. Whether it's for yourself, your team, or your company employees, we can bring your vision to life. Simply send us your artwork through our contact form, and our team will review it to ensure it meets our production requirements. We specialize in creating personalized products for individuals and businesses alike.

Yes, we provide wholesale services for businesses looking to purchase our products in bulk. We offer competitive pricing tiers based on order quantity, with special discounts for larger orders. If you're interested in wholesale opportunities, please contact our sales team through our website or email us at support@printtop.se . We'll be happy to discuss your specific requirements and provide a customized wholesale pricing plan for your business.

We only accept returns for items with manufacturing defects. Please note that all our products are custom-made and produced specifically for your order. Each item is printed on demand only after you place your order. Before purchasing, carefully check the size guide provided for each product to ensure you select the correct size. If you receive a product with a quality issue or manufacturing defect, please contact our customer service team at support@printtop.se within 7 days of delivery. Include clear photos showing the defect and a description of the issue. After verification, we'll arrange for a replacement or refund. Since all items are custom-made, we cannot accept returns due to incorrect size selection or change of mind.

Our products are made from high-quality materials including 100% cotton for softness, cotton-polyester blends for durability, eco-friendly fabrics (70%+ organic/recycled materials), and specialty fabrics like corduroy for unique styles. We select each material carefully to ensure comfort, quality, and sustainability across our entire product range.

We use high-quality and durable printing techniques to ensure vibrant colors and long-lasting designs:

Direct-to-Garment (DTG) Printing – Uses water-based, eco-friendly inks for soft, high-detail prints on fabric.

All-Over Sublimation Printing – Provides full-coverage prints with bright, long-lasting colors, ideal for polyester-based products.

Embroidery – Uses high-quality polyester threads for a premium and durable stitched design.

UV Printing – A high-resolution technique for printing on phone cases and accessories with a glossy, scratch-resistant finish.

Our inks are non-toxic, water-based, and OEKO-TEX® certified, making them safe for both the environment and wearers.